Terms of Business.
These are the terms and conditions on which we supply services and/or products to you. By using our services or purchasing our products, you will be deemed to have read, understood, and accepted these terms and conditions.
2.1 Our trading name is Anthony Gray Clocks We are based at Lambsland Farm, Rolvenden Layne, Kent. TN17 4PX You can contact us by telephone on 07860-378122 or by writing to us at info@anthonygrayclocks.com
2.2 If we need to contact you, we will do so by telephone or in writing to the email address or postal address provided to us in your order.
2.3 When we use the word “writing” or “written” in these terms, this includes emails.
3.1 While we may provide you with an initial indication of cost, we will generally need to inspect an item to provide an accurate estimate for our services and this may not happen until we commence work on it. We will advise you if additional work is required
(a) Drop-off. You can drop off your item at a time agreed at Lambsland Farm, Rolvenden Layne, Kent. TN17 4PX Please note the workshop is open by appointment only and unexpected visitors may not be received.
(b) By post. You can send your item directly to us at Anthony Gray Clocks, Lambsland Farm, Rolvenden Layne. TN17 4PX with a covering note setting out your name, contact details and repair instructions. We advise that you use a form of tracked delivery service and ensure your item is insured while in transit with an appropriate level of cover. Note that it is your responsibility to ensure proper packaging and we will not be responsible for any loss or damage caused to your item during transit. We cannot guarantee the return of any packaging, so please do not send your item to us in its original box or packaging.
3.2 By sending your item to us, you accept and authorise us to dismantle and clean the item (including removing lubricating oils from the mechanism) in order to carry out an assessment.
3.3 We will provide you with an estimate for our services by email once we have inspected your item and assessed the services required. We will determine: (i) the nature and method of the repairs to be undertaken; (ii) the type of replacement parts to be used; and (iii) whether any part(s) of the item are to be repaired or replaced. Our estimate will be valid for 60 days.
3.4 If you are happy for us to proceed with the services, you will need to respond to our email to confirm that you accept the scope of work proposed, the estimated cost and that we are authorised to commence the work immediately. You also agree that additional work may be required which was not evident upon initial inspection. We will not start work on your item until we have written confirmation from you authorising us to do so.
3.5 Under no circumstances will we work on counterfeit goods. We are required by law to pass any counterfeit goods received to the relevant authorities.
3.6 By sending your item to us for an estimate and/or services, you acknowledge and accept that we may photograph the item, store the images and use these in our social media posts for marketing purposes.
4.1 Please note that timescales given for completion of the services are estimates only and we will not be liable to you if these are not adhered to. As soon as it becomes apparent that the services will take longer than the original estimate given, we will always try to provide a revised timescale as soon as we can.
4.2 On occasion, it may be necessary for us to send an item to a trusted third-party specialist to carry out a specific element of the services. Any associated costs will have been included in our estimate.
4.3 Although we carefully assess all repairs and services, we reserve the right to charge for any unforeseen work, further parts required to complete the repair and/or any extra work that is needed. We will inform you as soon as possible if this situation should arise.
4.4 The timing and accuracy of your item will be adjusted and tested so that the item is returned to you with a performance as good as can reasonably be achieved. However, as a normal effect of ageing, accuracy and tolerances will decline with time. This is a normal consequence of ‘wear and tear’ for which we cannot be held responsible.
4.5 As part of our repairs and service we will pressure test your watch to the appropriate standard. Due to the many variables involved, water resistance is not a permanent characteristic of any watch and is therefore not covered by our guarantee.
As professional clock restorers and conservators, we strive to provide the highest quality care for all clocks entrusted to us. However, it is important for our clients to understand that clocks left in our care are not covered by our own insurance policy. This is due to the prohibitive cost and the complexity of insuring such valuable and often irreplaceable items. While we take all necessary precautions to ensure the safety and security of clocks in our possession, including military grade security and CCTV monitoring and recording, we cannot guarantee their protection against unforeseen events such as theft, fire or natural disasters.
Therefore we strongly advise our clients to arrange their own insurance for their clocks before leaving them in our care. This will provide them with peace of mind knowing that their prized possessions are adequately protected in the event of any unfortunate incidents. We understand the sentimental and monetary value of our clients clocks and we want to ensure that they are fully covered in any eventuality.
By arranging their own insurance, our clients can also specify the exact level of coverage they require for their clocks, giving them greater control over their protection. We appreciate our clients’ understanding and cooperation in this matter, and we are committed to providing the best possible service for their clocks.
6.1 We accept payment by direct bank transfer to: Anthony Gray. Sort code:11-02-51 A/c No: 00066182 or with any debit card.
(a) For services, you must pay for the services once we have notified you that we have completed the services and before we dispatch your item to you or allow you to collect your item. No item serviced will be returned until full payment is made.
(b) For goods, you must pay for the products before we dispatch them. We will dispatch the products to you as soon as reasonably possible after your order is made.
6.2 We can charge interest if you pay late. In the event that our services have been completed and you do not make payment to us for our services within 30 days from the invoice date (the “Due Date”), we may charge interest to you on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.
6.3 We can charge a storage fee for your item if it remains uncollected. If you do not collect your item, of if we are unable to dispatch your item to you due to payment being outstanding, then after three month from the date on which we notify you that your item is complete, an additional storage fee will become payable which shall be equivalent to 10% of the total cost of the services (the “Additional Storage Fee”). In the event the item is not collected within a further three months, the storage fee shall again increase by 10%, but the cost of the services shall now be deemed to include the first Additional Storage Fee. The additional storage fee shall continue to accrue in this way for each subsequent 3 month period in which the item remains uncollected in our workshop.
6.4 We reserve the right to sell or auction uncollected/unpaid items after a period of 12 months to recoup any money owed. If this situation should arise, we will notify you in writing one month before we intend to sell or auction the item.
7.1 We will rectify any defects arising from any services provided by us for a period of 12 months from the date on which we notify you the services have been completed, provided that you report any such defects to us as soon as reasonably possible. (Note our warranty runs from the time the services are completed, rather than from when the item is collected, due to degradation of oils and batteries).
7.2 The warranty does not cover accidental damage, wilful mistreatment, wear and tear (i.e. crown thread striping, anti-reflective glass coat wear), water resistance or any repairs or services carried out by third parties and excludes batteries, cases, straps or bracelets. Note the warranty will not apply and we will not be held liable for problems not related to the original service we performed to your item.
7.3 If a watch back is removed by anyone other than us, or a clock moved or adjusted inappropriately, this will immediately void your warranty.
8.1 For services, you have a right to cancel within 14 days. However, once your order has been accepted, we may start work on the repair straight away and once the services have been completed, you will not be entitled to change your mind (even if this is within the 14 day cancellation period). If you wish to cancel after we have started to provide the services, but before we complete the work, you must pay us for the services provided up until the time you tell us that you have changed your mind.
9.1 We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
9.2 When you have your item serviced, make an order or enquire using our online form, we need to know your personal contact details. This allows us to contact you with an estimate, for payment, updates or to fulfil your order. You have the option to withhold any personal information that is not required for this process.
9.3 We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase or payment.
9.4 We will email you occasionally with updates on our products and services. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
9.5 We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by writing to info@anthonygrayclocks.com
10.1 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
10.2 Nobody else has any right under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
10.5 These terms are governed by English law and any dispute or claim arising out of, or in connection to, these terms shall be subject to the exclusive jurisdiction of the English courts.
Please telephone 07860 378122 or email if we can help with any type of clock repair, or the complete restoration or conservation of a much loved heirloom.
We’ll be happy to arrange an estimate or quote and talk to you about what needs to be done.
Anthony Gray Clocks
Lambsland Farm,
Rolvenden Layne,
Kent TN17 4PX
Tel: 07860 378122
info@anthonygrayclocks.com
